Add UNAVCO RMA Form

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Please fill out as much as possible. The * fields are required.

NOTE: Trimble model 4000SSi and 4000SSE GPS receivers have been discontinued by Trimble. Parts and support from Trimble are no longer available. Our repair facility is limited to replacing the internal batteries and attempting a recovery of the firmware. This problem is indicated by the message: "Remote monitor active" on the receiver's screen. Should you have any questions please contact us (repairs@unavco.org) before shipping a Trimble 4000 for repair.

If the equipment you are sending in for repair is not included in the manufacturer and model menus below, please contact repairs@unavco.org for approval prior to shipment.

INSTRUCTIONS

We ask that you complete the Equipment Repair Request Form prior to sending any equipment for repairs. While you may send multiple receivers in a single shipment, please complete one form and use a separate RMA number for each GPS receiver.
Be as detailed as you can in describing the problem.
Please mark the issued RMA number(s) on the outside of your shipping carton.
Please DO NOT send auxiliary equipment such as antenna, cables, power supplies, and pelican cases etc. unless you believe it to be part of your equipment problem.
Be sure to indicate if you want UNAVCO to download or to attempt to recover any data from your failed receiver. We suggest that whenever possible you download and save any data prior to sending a unit in for repair. If you do not indicate this on the form, no attempt will be made to save your data!
You will be updated on the status of your repair via the email address you provide (in ~1 week). Please e-mail repairs@unavco.org for more information.
Please be sure and record the RMA # for each submission. The issued number is how all repair are tracked and should be used for all inquiries about your repair

Contact Information
Name: *
Telephone Number: *
Cell Phone Number:
Email Address: *
Owner of Equipment: *
Ship Date to UNAVCO: *


Is this a PBO, non GPS equipment (such as comms gear) repair?
Yes

For all non-PBO equipment, GPS receivers, or GPS antennas check NO below
No

You MUST supply a full return address Return Address
Address 1: *
Address 2:
City: *
State/Province: *
Country: *
Postal Code: *

Receiver/Antenna Information If you do not see your equipment listed below, please contact repairs@unavco.org for assistance.
Manufacturer: *

Model Type: *

Model Number:
Serial Number:
UNAVCO ID:
Other ID:

Should data be downloaded: *

Equipment Site Information

Site ID:

Failure Date:

Removal Date:

Relevant site specific information that may cause equipment failure:*

Description of the equipment problem:*

Shipping info (carrier, tracking no):